At Enggtechconstruction, we are committed to providing high-quality products and services. We understand that sometimes you may need to return or exchange a product. This Return and Exchange Policy outlines the terms and conditions for returns and exchanges.
1. Return Policy
1.1. Eligibility: You may return products purchased from Enggtechconstruction within [Insert Time Frame, e.g., 30 days] from the date of delivery, provided the products are in their original condition, unused, and in the original packaging.
1.2. Exclusions: The following items are not eligible for return:
- Custom-made or bespoke products.
- Products that have been installed or used.
- Products that are not in their original condition or packaging.
- Products that have been damaged due to misuse or negligence.
1.3. Return Process:
- Contact our customer service team at [email protected] to initiate a return.
- Provide your order number, the item(s) you wish to return, and the reason for the return.
- Upon approval, you will receive a Return Merchandise Authorization (RMA) number and instructions for returning the item(s).
1.4. Return Shipping: You are responsible for the cost of return shipping unless the return is due to a defective product or our error. We recommend using a trackable shipping method and insuring the package for its full value.
1.5. Refunds: Upon receipt and inspection of the returned item(s), we will process a refund to your original method of payment. Refunds will be issued within [Insert Time Frame, e.g., 14 business days] of receiving the returned item(s).
2. Exchange Policy
2.1. Eligibility: You may exchange products purchased from Enggtechconstruction within [Insert Time Frame, e.g., 30 days] from the date of delivery, provided the products are in their original condition, unused, and in the original packaging.
2.2. Exclusions: The same exclusions apply to exchanges as outlined in the Return Policy.
2.3. Exchange Process:
- Contact our customer service team at [email protected] to initiate an exchange.
- Provide your order number, the item(s) you wish to exchange, and the reason for the exchange.
- Upon approval, you will receive an Exchange Authorization number and instructions for exchanging the item(s).
2.4. Exchange Shipping: You are responsible for the cost of return shipping unless the exchange is due to a defective product or our error. We recommend using a trackable shipping method and insuring the package for its full value.
2.5. Exchange Processing: Upon receipt and inspection of the exchanged item(s), we will process the exchange and ship the replacement item(s) to you. You may be responsible for any additional shipping costs or price differences between the exchanged items.
3. Contact Us
If you have any questions or concerns about our Return and Exchange Policy, please contact us at:
Email: [email protected]